Q: I am using my sterilizer to dispose of plastic petri dishes w/ bacteria growing on them. Is it necessary to place the plates into some type of container before beginning sterilization? I am worried about the plastic melting.

A: You should have a metal basket, which normally comes with this sterilizer.

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

You may download the free manual right here.

www.sterilizers.com/Manuals/All-American-1915x.pdf

This contains instructions on how to run the sterilizer.

For other manuals (i.e. the All American 25X Sterilizer), you may order them from us. The manuals have the following information in it:
1. How to operate it.
2. Trouble shooting guide.
3. Parts list
4. Accessory list
5. FDA documentations

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

 

Q: When the sterilizer was turned on this morning, it started making very loud sounds. The sound was so loud it made the fan rattle loudly. The temperature actually began to drop and when we attempted to run a cycle, an error message Err-31 came on and the machine was beeping continuously until the machine was unplugged. Please get back to me as soon as convenient. I tried to resolve this over the phone which would be quicker but would not be transferred was only told to refer to the website.

A: Error 31 is a low or no heat condition. Remove the drawer and turn the sterilizer on. Confirm that there is air movement inside the chamber and the main blower should not make any noise. If the main fan is pushing air and NOT making any knocking noises and there is still no heat, the heater element is probably bad and this can be confirmed by measuring ohms or doing a continuity test on it. If the blower is knocking, it would need to be replaced.

As of this date the parts for repair of Original style Cox Sterilizers is limited

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

This can be caused by either bad fill solenoid valve, or debris in the piping system of the fill line.

Run the sterilizer up to the operating pressure and temperature.
Turn the bottom knob to ‘fill position’.
Give it a minute or two for venting to complete.
This should blow out any debris in the line and solenoid.
If after doing this you still have the problem, replace the Solenoid.

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

Q: This is a ALFA modified Pelton Crane sterilizer. The unit blew the GFI.
I reset the GFI and the unit buzzes when plugged in but the red and yellow lights to not come on.
I’m thinking that it might be a fuse but I don’t see one accessible from the outside. How do I fix this problem?

A: The heater element or the solid state control need to be replaced.
The main heater element should read around 12 ohms. If the timer is on and the heating element is not short circuited or open, then the Solid State Controller needs to be replaced.

The cover needs to be removed to check either, and the Solid State controller can be checked by unplugging the sterilizer and disconnecting #1 and #2 from the 6 contact black relays on the heatsink in the back and then connecting them back together, making sure the connection is isolated. Then, retest for lights and heat. Do not try to run a full cycle with the controller bypassed.

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

This may need to be done after a power disturbance that affects the AC power to the sterilizer. In order to switch display between degrees F and degrees C, when the sterilizer is running:

1. Put it into shut-down-mode
2. While in shut-down-mode, press cycle 1 and 3 for a second at the same time.
3. Put sterilizer in start-up mode and display should now read the opposite of what
it was, (Celsius or Fahrenheit). If it does not, unplug and plug sterilizer from AC.
4. If it still shows the wrong range, repeat steps 1-3 above.

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

If you want to send your sterilizer in for repairs, you would need to call and speak with customer service to get an RGA. The number is: 1-800-762-1586

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

If your cox sterilizer unit is stuck at a temperature, for example at 347 degrees, then the solution is to simply unplug it to reset the logic circuitry.

Please call us now at 800-762-1586

Thank you -

~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

Q: Our sterilizer heated up to approximately 252 degrees this morning, and then shut itself off. It won’t turn on again. I pulled out the documentation for it and found a couple of fuses in the file. Is it possible we just need to replace a fuse? No one saw an error message before it shut down.

A: The problem is most likely from the fuse if there is no error message. On the backside of the machine, use a screw driver to take the fuse out and check its ohm value. It should be near 0 ohm. If the fuse is damaged, its ohm value should either be very big or have no value. You can just replace the fuse. However, if the fuse on the back is not the problem, then factory service is needed. The problem then originates from the fuse on the heating element.

Please call us now at 800-762-1586 This Model has been discontinued

 

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

The fan on the back cover should run any time the sterilizer is on, and the same goes for the blower inside the chamber.

 

Please call as now at 800-762-1586 This Model has been discontinued

 

Thank you -
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert

 

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